第16課： 提出 & 評估解決方案
🚚 針對「送貨延誤」諗計仔
➊ 優化物流流程
做咩：執靚送貨路線、簡化倉庫流程
👍 好處：長遠慳時間
👎 風險：初期要買新系統，員工要適應
💡 貼士：用AI模擬邊條路線最快
➋ 加車隊
做咩：買/租多啲貨車
👍 好處：即時見效
👎 風險：旺季過後可能養閒車
💡 貼士：計吓每架車每月要送幾多單先回本
➌ 外判比物流公司
做咩：搵專業第三方搞
👍 好處：唔使自己頭痕
👎 風險：遇着豬隊友仲大鑊
💡 貼士：簽約前試用1個月
➍ 玩高科技
做咩：用AI預測塞車位、自動排路線
👍 好處：後生仔員工覺得型
👎 風險：IT盲同事可能抗拒
💡 貼士：搵間有24/7技術支援嘅供應商
➎ 改善溝通
做咩：整個WhatsApp群組畀司機+倉務
👍 好處：撞正突發事可即時應變
👎 風險：太多人吹水變廢group
💡 貼士：訂明只報緊急狀況
➏ 改做生意手法
做咩：畀客揀「慢遞」平$20
👍 好處：減客訴
👎 風險：貪平客可能嫌更慢
💡 貼士：送張$10 coupon補償
🛠 評估方案四大心法
1️⃣ 成本效益分析
計到盡：
✦ 方案A：買5架車要$200萬，預計減30%延誤
✦ 方案B：外判月費$10萬，減25%延誤
💡 現代工具：用Excel整NPV（淨現值）比較
2️⃣ SWOT 分析示範
優化路線方案：
✓ Strength：長遠慳油錢
✓ Weakness：要培訓司機用新app
✓ Opportunity：可sell「環保物流」做賣點
✓ Threat：員工抗拒改變
3️⃣ 數據模擬
做咩：用歷史數據預測效果
例：
✦ 舊年聖誕延誤率40%
✦ 模擬加車隊後 → 延誤率降至25%
4️⃣ 風險管理Checklist
☑ 會唔會影響其他部門？
☑ 最壞情況頂唔頂得順？
☑ 有無後備方案？
⚠️ 常見中伏位
▸ 貪平揀短期方案，結果年年要再搞
▸ 冇諗員工適應期，搞到效率不升反跌
▸ 忽略客戶感受（例：為快而亂送貨）
💡 阿Sir教路：
「諗計要天馬行空，評估要落地睇數」
「好嘅解決方案 = 70%數據 + 30%創意」
📌 實戰練習：
假設你係Foodpanda物流主管，點解決「午餐高峰段送遲飯盒」？ （提示：可考慮「預製熱櫃車」「彈性工時請兼職車手」等）
🔄 評估後跟進：
✓ 定KPI（例如：一星期內延誤率降5%）
✓ 每週開15分鐘Stand-up meeting報進度
✓ 準備Plan B（例：突然落雨點調動車隊）
🎯 記住黃金比例：
3個創意方案 → 篩剩2個認真評估 → 揀1個主攻 + 1個後備
References
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Anvyl. (n.d.). How to reduce shipping delays. Retrieved March 12, 2025, from https://anvyl.com/blog/how-to-reduce-shipping-delays/
Atech Logistics & Distribution. (n.d.). 10 ways that logistics companies deal with shipping delays. Retrieved March 12, 2025, from https://www.atechlogistics.com/10-ways-that-logistics-companies-deal-with-shipping-delays/
Bringg. (n.d.). AI, machine learning, and last mile delivery. Retrieved March 12, 2025, from https://www.bringg.com/blog/delivery/ai-machine-learning-last-mile/
CBS News. (n.d.). How Amazon is using AI to deliver packages faster than ever this holiday season. Retrieved March 12, 2025, from https://www.cbsnews.com/news/amazon-faster-deliveries-ai-holiday-season-cyber-monday-deals/
FarEye. (n.d.). The role of AI in improving last mile delivery. Retrieved March 12, 2025, from https://fareye.com/resources/blogs/how-ai-improves-last-mile-delivery
FarEye. (n.d.). What is delivery delay? Top 8 reasons for late delivery. Retrieved March 12, 2025, from https://fareye.com/resources/blogs/what-is-delivery-delay
Inbound Logistics. (n.d.). Multimodal transportation: Definition, examples, and advantages. Retrieved March 12, 2025, from https://www.inboundlogistics.com/articles/multimodal-transportation/
Locate2u. (n.d.). 6 shocking stats and facts that prove the power of real-time tracking. Retrieved March 12, 2025, from https://www.locate2u.com/delivery-management/6-shocking-stats-and-facts-that-prove-the-power-of-real-time-tracking/
Netstock. (n.d.). Demand forecasting for supply chains: How to predict & plan. Retrieved March 12, 2025, from https://www.netstock.com/blog/demand-forecasting-for-supply-chains-how-to-predict-plan/
Onfleet. (n.d.). Route optimization: What it is & how to succeed in 2024. Retrieved March 12, 2025, from https://onfleet.com/blog/route-optimization/
ShipBob. (n.d.). Buffer inventory: How to define & calculate buffer stock. Retrieved March 12, 2025, from https://www.shipbob.com/blog/buffer-inventory/
Tuncel, O., Franco, P., & Privett, N. (2022). The resilience of on-time delivery to capacity and material shortages: An empirical investigation in the automotive supply chain. Computers & Industrial Engineering, 171, 108422. https://doi.org/10.1016/j.cie.2022.108422
Zhenhub. (n.d.). Supplier collaboration driving lead time reduction in supply chain. Retrieved March 12, 2025, from https://zhenhub.com/blog/supplier-collaboration-driving-lead-time-reduction-in-supply-chain/